500 error when trying to upload project avatar

[Sarunas Strasevicius]

After JIRA migration i faced that some project avatars are not visible and then i am trying to upload a new one and submit after resizing - window just blinks and do nothing. Browser console show this error:

Failed to load resource: the server responded with a status of 500 ()
batch.js?locale=en:596 ajax[56257501] error : {
successful : false,
status : 500,
statusText : error,
hasData : true,
readyState : 4,
requestId : 56257501,
aborted : undefined,
}

I guess this looks like a permission error just don't understand how to resolve it. 

[Sarunas Strasevicius · Accepted solution]

The problem was that after migration attachments and avatars was uploaded manually and write permissions for directories was set to "root:root". Write access to user "jira:jira" solved the issue. 

[Sid]

Hi @Sarunas Strasevicius ,

Avatars are saved in the Jira-home directory, So make sure those directories have read and write access to the account you are running JIRA

[Sarunas Strasevicius]

I am not a very beginner user, so Yes i know all that stuff. My question is mostly about specific problem only with project avatars, so my concerns is:

1. Did a put all permissions to all needed directories? What is the list of all directories to be checked?

2. If it's really a problem of a permissions? Because user avatars and attachments works fine

[Jakub Sławiński]

Hi @Sarunas Strasevicius ,

can you share some logs?

[Sarunas Strasevicius]

Could you define which logs you would like to see?

[Jakub Sławiński]

You should look for stack-traces in your server logs, probably atlassian-jira.log.

You can find more regarding logging here: https://confluence.atlassian.com/adminjiraserver/logging-and-profiling-938847671.html

[Sarunas Strasevicius]

I found it, just i see there are plenty of different logs

Which should i look at?