A project access for created tickets only

[Shauli Zamir]

Hi,

I would like to permit users which has no access to my project, but yet creating tickets under my project, to access their own created tickets (only) under my project.

Means, they won't be able to access any of my project tickets, besides their own ones.

Is it applicable? 

Thanks,

Shauli

[Trudy Claspill]

Hello @Shauli Zamir 

Welcome to the Atlassian community.

What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu.

The responses recommending use of Issue Security Schemes applies only to Company-managed projects. The functionality does not apply to Team-managed projects.

In addition you will have to ensure that the users have the Create Issue permission for your project.

[Shauli Zamir]

Hi @Trudy Claspill 

Thanks for your reply, the project type is "Company-managed software" so seems  we're ok in this regard!

[Trudy Claspill]

Hello @Shauli Zamir 

Did one of the responses from me or the others help you meet your requirement? If so, please consider clicking on the Accept Answer button above the relevant response. That will mark your Question as Solved.

[Marc - Devoteam]

HI @Shauli Zamir 

Welcome to the community.

You could try, the following

Create an issue security scheme with a security level for this all users, except the specific user.

The have automation rule in place that sets this security level on each created issue if the user is not that specific user.

[Shauli Zamir]

Hi @Arc,

Thanks, I will try this by EOD and will keep you posted!

[Anandhi Arumugam _Cprime_]

Hi @Shauli Zamir Welcome to the Atlassian community!

This is possible using Issue Security Schemes:

1. Go to Jira Settings → Issues.
2. Select Issue Security Schemes under the Security section.
3. Click Add Issue Security Scheme.
4. Name your scheme (e.g., Restricted Access Scheme) and add a description.
5. After creating the scheme, click Add Security Level.
6. Add the following groups/roles:
   • Reporter — Ensures the ticket creator can access their own ticket.
   • Project Admins/Relevant Roles — So you and your team can still manage tickets.
7. Assign the Scheme to Your Project
8. Apply the Security Level to New Tickets using Automation Rules

• Create a new rule:
  • • Trigger: Issue Created.
    • Action: Set Issue Security Level → Set it to Reporter Only.

Hope this helps!

[Shauli Zamir]

Hi @Anandhi Arumugam _Cprime_ 

Many thanks for the detailed reply, I will try it soon and keep you posted.