A user gets "We Couldn't Connect To That Issue" when trying to open issues

[alex]

As title, when one of our users tries to open any issue they get a "We Couldn't Connect To That Issue" message instead.  We've done a screenshare and I can see from the URL in chrome that we are both on the same URL but I get to see the issue and they get this message.  They can see previews of issues when entering a search term, but the Issues list is blank to them.

They are set up the same way as other users so I can't see why this is happening?

[Gopal Roy]

Suddenly everyone in my getting an notification in my team, can somebody help here please

[Carlos Faddul]

@alex, you can show a example ?

[alex]

Here's a grab from the Issues page.  Searching by issue number seems to show previews which are selectable, but the "Couldn't Connect" message shows for the attempt.  Possibly I need to get more shots from them. 

[alex]

Is there anything else I can show that might help?

[Carlos Faddul]

Oh sorry, i don't have receive the previous notification.

But the user has the browse project on profile?

You can user the "permission helper" (type G+G and type permission) then use to get the user, issuekey and permission need, this looks like the customer accessing inside the jira.

[alex]

Hi, sorry I didn't get back sooner myself.

I checked the user with the permission helper and they seem to have every relevant permission.

[Carlos Faddul]

@alex what occour with me, usually is because:

• VPN restrictions (kill some data of webpages)
• Brownser need to update (very common with google chrome)