Access denied You do not have the correct permissions to view the page: Planning Please request acc

[Venkata Rajanna Velichety]

Access denied

You do not have the correct permissions to view the page: Planning

Please request access from your Atlassian Cloud administrator.

Not able to access Tempo Planner from Jira software Cloud.  Please let know where the issue is. 

@Tempo Support please help me here. 

[Yogesh Mude · Accepted solution]

HI @Venkata Rajanna Velichety 

You do not have the rights to access the tempo planner.

Go to Jira settings  --> Security --> Global permission and check whether you are a part of the group which is added to Tempo Planner access global permission.

[Venkata Rajanna Velichety]

@Yogesh Mude  Thanks for speedy reply. Yes i checked my permissions and its there for me (Admin) access. 

I have checked Global permissions , Project Permissions and Team permissions.

i am good actually . Till last evening i was able to access it. i dont know why its saying like this today. 

[Zeashan_Tayyab]

any success here? as i am also getting same issue. already checked permissions and it's there for me.

[Evgeniy Makeychik]

Same problem here. I have all the global permissions, but still receive this error message

[Bradley Kronson]

Having the same issue, user group has access (site-admins) but can't view planner, getting access denied

[Evgeniy Makeychik]

My problem got resolved. The reason for the error was the lack of license. Apparently, Tempo Timesheets and Tempo Planner have two different licenses that you have to pay for

[Bradley Kronson]

Thanks, it looks like it was the same for us. Does anyone know if this was changed recently?

[Venkata Rajanna Velichety · Accepted solution]

@[deleted]  please help me here.