Access the Jira Server app from Docker

[Nader Nassif]

Hi,

I tried to find this info everywhere but I couldn't.

I have downloaded the Jira Server app on my iphone (iOS 13.1.3) and I am running Jira in docker.

Since Jira is running in Docker it only has the localhost url defined. I can access the instance from my mobile browser by pointing the browser to my computer's IP and Jira port.

I tried using http://myComputerIP:8080 , I tried using http://dockerImageName.network:8080 , and finally I tried with localhost:8080

None of these options worked. I always get "cannot connect to your site" message.  How can I access Jira deployed in docker through my local host using the Jira mobile server app (1.3.2) ?

Thank you.

[Nader Nassif · Accepted solution]

@DPK JI managed to resolve the issue. Thank you for your help.

the problem on my end was the baseUrl. I had the base url set to localhost:8080. I checked the server.xml and the same was set over there.

It seems that the mobile checks the exact url against the base url of the system. If they mis-match then you can get this error message. I could see this by turning on the HTTP access logs and checked where exactly does the authentication method stops.

So, if you have a context path configured and/or a specific base url the mobile app will not work if the info don't match between your login info on the app and in the server config. This might be a helpful tip in the mobile app documentation.

Cheers!

Nader

[DPKJ]

oh! nice catch.

[DPKJ]

@Nader Nassifyou need to check following items,

• Check Jira is working fine inside Docker, and not throwing any error on startup
• Check you have mapped docker port number 8080 with your host system
  • You can map it to any port number of host system.
• Once mapped, check if localhost:<HOST_PORT> is accessible on your host machine.
• Now, check if <HOST_PORT> is open for external access.
• Now, try on your phone.

[Nader Nassif]

@dpThank you for the answer.

• I have no errors in the Jira server startup logs
• I have mapped the docker port correctly
• I can access my instance as explained from all my iPhone browsers using http://myIP:8080
• My Jira instance is on version 8.5.1
• Jira mobile plugin is enabled and on version 3.2.8

Still getting the same error message.

What else can I check / do to troubleshoot ?

[DPKJ]

@Nader NassifHave you checked if your server allow incoming connection on mapped port?

[Nader Nassif]

@DPKJI'm assuming that you are referring to the http application port 8080 (https://confluence.atlassian.com/kb/ports-used-by-atlassian-applications-960136309.html)

In this case yes I did. Jira is accessible on my computer and I can access the instance from the browser with localhost:8080.

It is also accessible from my mobile browser using http://myComputerIP:8080

I can also access it from other phones, machines. However, not through the server app

Are there other ideas or somehow I can extract the app logs that I can share ?

[DPKJ]

@Nader NassifIt seems that only problem you are having is of Mobile App access.

Now, to diagnose that I have couple of pointer,

• https://community.atlassian.com/t5/Jira-Software-questions/Mobile-App-quot-Jira-server-quot-can-t-connect-troubleshooting/qaq-p/1148719
• https://confluence.atlassian.com/jirakb/can-t-check-compatibility-error-in-the-jira-server-mobile-app-954244691.html

Do check these and come back, meanwhile I will try to emulate it on my test system.

[Nader Nassif]

.

[DPKJ]

@Nader NassifCan you mark/upvote both answers here (as both of them contains diagnosis steps), it will be helpful for someone else who stuck with same problem.