Accessing JIRA via Google Chrome, Google Chrome error message is viewed

[Takayuki Yoshinori]

Hello team,

We have got started Atlassian JIRA software for trial .

Via Internet Explorer, we can access JIRA dashboard page successfully.

However, via Google Chrome, the following error message is displayed...

===============

Something has gone wrong

Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page):

===============

Of course, we have confirmed third-party cookies are available.

Several members faces the same issue.

Please kindly help us on this case ...

Additional Information:

- Accessing to JIRA via Chrome, HTTP 422 unprocessable entity responsed

- Log-in page can be displayed. Enter ID/Pass to the form, after being redirected to some link, we reach "Something has gone wrong" page.

[Takayuki Yoshinori]

Thank you for your reply.

We just solved this issue !

After logging in JIRA, we activated untrusted script of the next page which we redirected.

So, dashboard page will be displayed successfully.

Best Regard,

Yoshinori

[Marcos Sanchez]

It's great to know that it's working now!!!


Best Regards,
Marcos

[ciprian albu]

any updates on this issue? I have encounter the same behaviour.

Thanks

[Jeremy Gillespie Cloutier]

Same error as well... cleared cache and disabled add blocker, didn't fix the issue.

[Saravana Muthusamy]

Hello,

I am getting the same error.

Regards.

[Takayuki Yoshinori]

Thanks Marcos-san !

We don't use Privacy Badger. 

We read the entry and registered the following links to cookie permission of Google Chrome settings.

• https://*.atlassian.com
• https://*.atlassian.net *
• https://*.jira.com *
• https://*.atlassian.io
• https://ajax.googleapis.com
• https://cdnjs.cloudflare.com

After the work, we tried to access JIRA page, but we still get "Something has gone wrong" message...

Best regards,

Yoshinori

[Marcos Sanchez]

Hi,

Try deleting cookies, cache, etc.. from your browser.

Regards,
Marcos

[Takayuki Yoshinori]

please ignore this comment

[Marcos Sanchez]

Hi,

Some time ago, a user found a solution:

"Turns out it was an issue with Privacy Badger. It seems that JIRA passes the user through some sort of intermediate page that started referencing a new third party. While that intermediate page was loading, I noticed that Privacy Badger was active. So I moved the slider to green for that site in PB. Now it is working."

You can view full entry in this link.

Regards,
Marcos