Account was suspended and can't reactivate

[Dursun GÜL]

Hello all,

My atlassian software account was in free plan and was suspended. I have created a new payment model with my credit card. And also I created a ticket to customer services but my account is still suspended.

Could you help me to re-activate my account?

Best.

[Angélica Luz]

Hello @Dursun GÜL,

Welcome to the Atlassian Community!

I saw that you created some tickets with our customer advocates related to this issue and they replied to the ticket below:

• https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1488287.

If there is anything else we can do to help, please let us know.

Kind regards,
Angélica

[Liam Green]

Hi @Dursun GÜL 

Welcome to the Community.

We can't help directly with account queries, but I have tagged this so that someone from Atlassian responds.  Hopefully they will get back to you quickly.

[Dursun GÜL]

We are waiting and now can't working without Jira. Is there any way to speed it up?

Best

[Liam Green]

Hi

If you've logged a ticket with Atlassian then unfortunately there is no way to speed it up, you need to wait until they look at the ticket