Have you read your logs? Any errors? Are you 100% sure you are looking at the same user (And not two accounts with similar names)?
Is this happening only for a single user? Can you try rebuilding the search indexes and see if it helps?
https://confluence.atlassian.com/display/JIRA/Search+Indexing
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Hi Aseem
Partcular user activity is not showing updates from past few months onwards.
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Could you clarify what you mean by "stopped working?" There are any number of reasons this could happen. What is the user seeing? What does the user expect to see?
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