Add Reporter fields to Jira Tickets

[Andrea Fucci]

Is there a way to add the reporter fields to Incident Table?
I would like to make a sort of join between the two tables in order to aggregate in a filter all Incidents and all the user information (like the site and legal identity).

[Liam Green]

Hi @Andrea Fucci 

What do you mean when you say 'incident table'?

Thanks,

Liam

[Andrea Fucci]

Hi @Liam Green 

I mean the DB table who permit to extract determinated colum in a view
So, to make easier than before , i want to create a filter who permit to show the user organitation and country as a column in incident filter  

[Liam Green]

Hi @Andrea Fucci 

If you click on 'columns' to the right, you can edit the columns that you see in the list:

[Andrea Fucci]

Hi @Liam Green  yes but i want to find a colums there isn't present. For Example my Organization and my Deparment 
 

[Liam Green]

Hi @Andrea Fucci 

That information is not recorded on the ticket, that is only recorded on each user's profile.

If you wanted to add that information to a ticket then you would need to create custom fields that the user filled in each time

[Andrea Fucci]

I Liam i supposed that was the only solution, i would like to avoid that the SD miss to complete the field...  but if is the only solution i can't do anything. Thx 

[Liam Green]

Hi @Andrea Fucci 

Unfortunately that would be the only solution.

What would could do is use a drop down box so the SD doesn't need to type, and make it a required field so they don't miss it.

Feel free to accept my answer if I've answered your question.

Thanks