Add comments

[Gregory M]

Hello,

I have a question, when a comment is added will it be possible to delete the entire history and keep only the last comment?

When there are a lot of comments on a issue, the comments are very long and email notifications become unreadable.

[Abdulrazaq Mohammed Ali Omar]

I believe you are facing this issue : https://jira.atlassian.com/browse/JRA-14543 the workaround should be implemented on Outlook's end.

[Renjith Pillai]

Can you read the section "Add a comment before a specified marker or separator in the email body" in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

This happens when the replies comes from clients that has a different format that the default quoted emails, like Outlook.

[Gregory M]

Hi,

Thanks for your response!

And there is a solution for users using Outlook?

Regards

[Renjith Pillai]

Yeah, that document is all about Outlook, I thought.

[Gregory M]

Maybe i'm stupid but i tried several options like /----\s*Original Message\s*----/ or /_____________*/ and it not wokring.

Please find below my last command that i've put on my Studio Email Handler:

splitregex=/From:*/,createusers=false,notifyusers=false,ccwatcher=false,ccassignee=false,stripquotes=true

We are using Outlook.

Thanks for your help!

[Gregory M]

It's very strange! I've installed a download version for testing in our infrstructure and it's working!

I've put exactly the same parameters on the on-demand version and it's NOT working...

Do you have an idea?

Thanks for your help!

Regards

[Renjith Pillai]

May be then you need to contact support.

[Timothy]

Can you confirm that you are creating comments from non quoted email body?

[Gregory M]

Yes i confirm:

[Gregory M]

And the next step

[Gregory M]

Someone have an idea please?

[Gregory M]

It's very strange! I've installed a download version for testing in our infrstructure and it's working!

I've put exactly the same parameters on the on-demand version and it's NOT working...

Do you have an idea?

Thanks for your help!

Regards