Added new JIRA user who see's a project under his list of projects, but cannot access it

[Francois Louw]

I added a user to our list of JIRA software (cloud) users and added the user to a group dedicated to a specific project.  He is also the lead of this project.  He can see the project(s) I created  under the Projects tab in his JIRA account.  Yet, upon clicking on it, the project seems to try opening, but hangs with the "loading" icon displaying continuously.  I can access he project without any problems from my own account.  I've tried addind this user the "administrators" group as well.  Yet, the same issue persists.

Could anyone help me solve this issue?  I am of course willing to share more information to get the problem sorted out.  

[Grigory Salnikov]

Hey @Francois Louw 

Please, try to use the Permission Helper to see what the issue might be there:

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

If it's ok and the user should be able to access the issue in the project with no problem, get back to us and we'll try to troubleshoot it deeper.

Hope it helps

[Francois Louw]

Hi Grigory

Thanks for the reply.  I had to add him to yet another group "internal_developers" which solved the problem.  However, it boggles me why the addition to the all the other groups was not sufficient... However, it works, so I'm happy for now.  

Thanks once more

Kind regards

Francois 

[Grigory Salnikov]

I'm glad it worked.

To better understand what's going on with the permissions I'd go through the corresponding permission scheme of the project. Perhaps "internal_developers" group has the "browse project" permission whereas other ones don't.

Have a nice day!

[John Funk]

Hey @Francois Louw  - what did it tell you beforehand when you ran the Permission Helper? That might give a clue as to why he couldn't see it.

[Francois Louw]

Hi John

Perhaps I'm too much of a noob with Jira.  I did not run the permission helper, but will do so in the future.  To me the challenge was more to understand how permissions can be assigned to certain projects in the light of so many options (i.e. different groups, permission schemes, projects, different ways to set up issue types within a project, etc.)  Still Jira is a very good tool to use.  We will continue to work with it...  Maybe forever... :-) 

Kind regards

Francois 

[John Funk]

Understood  :-)

Best way is often to give one or other a try and see which one works best.  I tend to use a lot of groups and then attach permissions to the groups using the People functionality under project settings.