Adding Watcchers

[Ousamma Al Rifai]

My colleague who is an administrator of a project cannot add watchers to jiras.

He used to be able to do that but it suddenly disappeared.

Any idea how to fix it?

[Ste Wright · Accepted solution]

Hi @Ousamma Al Rifai

It's not clear from this image if the user has the option to manage watchers - to do this they need to click on the number of watchers (the blue circle with a numeric digit in it) and if they have the right permissions they'll be able to:

1. Add watchers using a search bar and...
2. Remove watchers by hovering over their name and pressing the trash icon 

If these options are not available you'll need to edit the project's permission scheme - to do this you'll need to be a Jira Admin and then:

1. Go to Jira Settings > Issues
2. On the left-hand menu, select Permission Schemes (it's near the bottom)
3. Locate the permission scheme for your project(s) and press the hyperlink Permission in the right-hand column
4. Scroll down to the permission "Manage Watchers" and check the Project Role "Administrator" has this permission - if not...
5. Press Edit, and grant the role to the "Administrator" Project Role and press Grant

^ This should resolve the issue. Just remember that if this is a permission scheme for multiple projects, changing the permission will impact all of them.

Ste

[Ousamma Al Rifai]

Thanks.. that woked well.

[Humberto Gomes]

Hi,

To start,

1 - Please check if the field is in your screen scheme. (as admin you can user the the option Admin in th top midle in your pic)

2 - Check the Permission scheme, watcher options. See for who this option is enabled, verify if your collegue bellongs to the permission group.

Humberto.