Adding additional email accounts in addition to the jira@mydomain.atlasssian.net

[Christoph Daigeler]

I am working on setting up the automatic issue creation by email. I am successful for one project...I use the default 'jira@mydomain.atlasssian.net' and associate that to one of my projects using a mail handler.

But I have more than one project. Is it possible to create additional email accounts, one for each project...eg.

project1@mydomain.atlasssian.net'
project2@mydomain.atlasssian.net'
project3@mydomain.atlasssian.net'

Then add seperate mail handlers for each of those.

[Christoph Daigeler · Accepted solution]

Thanks Simon.

Could you confirm if I can use Exchange as a mail server? If so, how would that be done?

[SimonS]

You should be able to use Exchange for a mail server. See our documentation here - we also have an example using Gmail that should apply to Exchange.

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

[Christoph Daigeler]

Ok thanks. I'll take another look. I thought I read somewhere that you could not use exchange since it is not techincally POP3/IMAP.

[SimonS]

Did a bit of digging, and I'm afraid that SMTP mail servers (like exchange) are not supported in OnDemand.

[Christoph Daigeler]

I came to the same conclusion last night. I have been trying to get exchange to work but no luck. I used gmail and got it working in seconds.

[SimonS]

Hi Christoph,

In the OnDemand version of JIRA, only one email account is available for incoming issue creation via email. I'm afraid it is a limitation of the OnDemand version.

This limitation is not present in the download version of JIRA.

Sorry for the bad news :(

-Simon