Adding reporter using direct HTML

[Carissa Massongill]

We are setting up direct HTML (customer links) for repetitive requests. We've worked out most of the URL we just can't get the reporter part to auto-fill with the current user. 

Ex: https://jira.corp.xxxxx.com/secure/CreateIssueDetails%21init.jspa?pid=xxxx&issuetype=7&summary=xxx&assignee=xxx&priority=8&reporter=admin

When we use "admin" it auto-fills our Jira Admin, not the current user. We've tried "currentuser" as well. 

[Stefan Mueller]

currentuser is not supported (yst) see [JRASERVER-25308] CreateIssueDetails URL does not fill in default value for Reporter field when user has Modify Reporter permissions - Create and track feature requests for Atlassian products.

[Daniel Ebers]

Hi @Carissa Massongill

just in case you have not seen the specific part in documentation for "Reporter" I wanted to add that there is some speciality:

To have the reporter field default to the currently logged in user, the user must be logged in and must not have the Modify Reporter permission.

So I think you could leave out the "reporter=admin" part and let Jira do the rest (automatic) but, indeed, it would require that the user "does not have the modify reporter permission" (as per documentation).

Edit: I forgot to link the documentation:
https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html

Regards,
Daniel

[Nic Brough -Adaptavist-]

How is your html reaching into Jira to work out what the user id of the current user is?

[Carissa Massongill]

How do you mean? Sorry, still a new to all this. 

[Nic Brough -Adaptavist-]

The reporter field needs to be given a user id.  I was guessing that your application that is building the url needs to ask Jira for the user's id.

[Carissa Massongill]

Oh. We are putting these together from scratch. No application is being used. Though, are there any good recommendations? 

[Nic Brough -Adaptavist-]

I don't know, I don't know what you are trying to achieve here

[Carissa Massongill]

Our end game is to set up Jira links that will populate the required information our stake holders may not know or understand about our project. All they would need to do is add a summary and description to the ticket and submit. Right now we do not have access to any sort of program that will accomplish this for us so we decided to build it ourselves. 

We are just running into a blocker concerning “reporter”. 

Hope that helps clarify our intent. :P

[Nic Brough -Adaptavist-]

It does, a bit, I think the next thing to look at are probably "issue collectors" - that's code you can add to non-atlassian sites to pop up questions for your users when they get stuck (but I don't want to rule out more things, or stop the conversation here - if these don't work, there is a lot more to look at)

[Carissa Massongill]

I'm not sure the "issue collector" will fit our needs. All reporters are internal. I can't see how I would be able to pre-populate the information. However, I do see potential if we can figure out how to add required fields and pre-popular with the required information to submit a ticket. 

[Nic Brough -Adaptavist-]

An issue collector will try to use the reporter's Jira account for reporting the issue. 

Using an issue collector would bypass the need to pre-populate anything, as you could set it to use an issue type where you've already defaulted all the data you want to pre-populate on issues coming in that way.

Going back to the original question though, I'd question the method you're using for repetetive requests - could you not automate them with a service or external REST calls?

[Carissa Massongill]

It's the only option currently available to us. So we kinda MacGyvered it.  

I'm not sure if we have access to services like that within our org. Is there any I can request our Jira team to look into?

[Nic Brough -Adaptavist-]

Cloud has automation built in, so you could look to using that for some of of what you want to pre-populate when you create new issues.  The REST API is always available to you as well, no need to ask the admins if it's there.

[Carissa Massongill]

@Nic Brough -Adaptavist- BTW. Thank you so much for your help. This has been a journey. 

Can you share any tutorials or guides on how to use the built-in tool? I'm guessing it's the "issue collector" you previously spoke about.