Administrator has forgotten the password

[Ruchira Biyani]

Our Jira/Confluence administrator has forgotten her password and the email associated with the password reset is also not receiving any password reset emails.Is there a way to associate the admin with new email or get a temporary password trough other means.Please help

[BHUSHAN PATIL]

Hi @Ruchira Biyani ,

You can try following few potential solutions to this issue:

1. Change the Email Address:
   If the administrator has access to the account and wants to change the email address associated with it, she can do so by following the steps provided in the Atlassian documentation.
   Change your Confluence password
2. Troubleshoot Password Reset Email Issues:
   If the administrator is not receiving the password reset emails, she can troubleshoot this issue by checking the email address for correctness, ensuring it's for an existing Atlassian account, checking the spam folder, and contacting the email administrator to ensure that emails from Atlassian are not being blocked.
   Password reset issues
   
   
3. Manually Sending a Password Reset Email:
   As an alternative, another user with the necessary permissions can manually send a password reset email for the administrator's account. This can be done by entering the administrator's email address and sending a link to reset the password
   

   Send a test email:

   1. Click Administration (cog icon) >>Click System
   2. Click Outgoing Mail>>Click Send Test Email
   3. Modify the email address
   4. Check the SMTP logging box
   5. Click Send

   Checking the mail queue:

   1. Click Administration (cog icon)>>Click System
   2. Click Mail queue>>Click the Error queue tab
4. Contact Support: Reach out to Atlassian support directly. They might have a process in place for verifying your identity and helping you reset the administrator's credentials.

Also, if you feel my input help you please accept the answer.

Regards,
Bhushan

[Trudy Claspill]

Hello @Ruchira Biyani 

Welcome to the Atlassian community.

Was your Jira/Confluence administrator the only person who had Organization Administrator permissions? If you have another Organization Administrator, that person can make another user an administrator for the products.