After X days if no ticket update, send reminder email to assignee

[Jonathan_murray]

If no ticket update in X number of days

do

send email to assignee

else

do nothing.

Where is this set?

I found some references to "creating a query" but I don't know how to do that either. thanks, very new to Jira admin

[Marianne Miller]

I don't think there is anything that will automatically generate an email to the assignee without a plug-in.  A query in Jira is a filter, which allows you to narrow down your results based on specific criteria.  It utilizes a language called JQL (similar to SQL) to add relevant fields and parameters.

There is also a "friendly" or basic version which lets you select the fields you need.

You access this via filters and then search issues.  Anything you build is private to you unless you intentionally share it with your project/team, etc). You can then subscribe users to this query, and they will get notifications if the criteria is met.

This is an example query that may serve your needs

Project = ABC and assignee = currentuser() and resolution = unresolved and due <= Xd

where ABC = your project (or omit altogether if this applies across the board)

and X = number of days you want to monitor

Try that and let us know - there may be some other options to try.

Best,

Marianne Miller

[Boris Berenberg - Atlas Authority]

This is absolutely correct. If you need a plugin which does allow this kind of thing check out Notification Assistant for Jira