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After migration to cloud attached Images failed to load. How can I solve it?

Štefan Vápeník February 6, 2020

After migration to cloud I have problem with images.

They all did not load and do not show at all.

Can anybody help me with it?

Here is the screenshot:

screenshot-jira.png

1 answer

1 accepted

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Answer accepted
Callum Carlile _Automation Consultants_
Community Champion
February 6, 2020

Hi @Štefan Vápeník ,

This may be linked to a known Jira Cloud issue that's currently being investigated - see here https://jira-software.status.atlassian.com/incidents/yqpv3nqhsh6v?_ga=2.11733617.454716334.1580981830-1673414003.1576509136

Štefan Vápeník February 6, 2020

According to the information in this link, they have solved it 18 hours ago, but my problem still remains.

Jack Brickey
Community Champion
February 6, 2020

It could be that your cloud instance isn’t updated. Check with Atlassian Support directly.

Štefan Vápeník February 6, 2020

I find out problem. It is known bug:
https://jira.atlassian.com/browse/JRACLOUD-72355?jql=text%20~%20%22attachment%22%20ORDER%20BY%20updated%20desc

Temporarily solution is to switch off the New Jira issue view.

screenshot-jira-02.png

Thank you for your help.

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