Hello Team,
I can see the below error when we open Agile Board on JIRA v6.4.14. But it does not impact any other JIRA major activities. We are able to view assigned tasks and issues on the board. But All the users are reporting me for this issue.Can you please suggest me how to fix this issue. any suggestions would be appreciated.
Note: we have upgraded from 6.3.3 recently.
An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Uncaught TypeError: Cannot read property 'layerController' of undefined
Resource: http://machine:8080/s/1b06bb7daa469c1388d27124a4b8b31f-CDN/en_US-ihya2j/64029/14/db1b19f2fd722064b64287e1e783aa98/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?tempo_is_jira_version_equal_or_greater_than_7.0.0=false&jag_disabled_marketing=true&isAdmin=true&locale=en-US&tempo_is_tempo_core_licensed=true
Line: 6612
Column: 1650
Environment
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
Thanks,
Lakshmi
Yes. We have upgraded JIRA version from 6.3.3 to 6.4.14 on production by last week. Earlier our Agile board was working properly. Do you have any idea how to fix this issue? any suggestions?
this error came just after upgrade from 6.3.3. to 6.4.14 ?
Thanks,
Hemant
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.