Alert for aging comments

[John Sawyer]

Can I set an "alert" when the last comment on a card is over a week old?

[Daniel Turczanski - JQL Search Extensions]

Hi @John Sawyer,

Standard JQL doesn't easily allow it, but you can quickly find the results using our professional indexing service JQL Search Extensions

After you install the app, you can create a Jira filter and subscribe to it over email:

commentLastCreatedOnDate < -1w

Check out the documentation for more examples.

I hope this helps!
Daniel

[Bill Sheboy]

Hi @John Sawyer -- Welcome to the Atlassian Community!

You may be able to do this with an automation for Jira rule.  There could also be marketplace addon apps to do this.

With automation, your rule would be on a scheduled trigger, and would then use JQL to walk the issues to check the list of comments to find older created dates:

{{issue.comments.last.last.created}}

To learn about automation if you want to try this, please see these sources and examples:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://www.atlassian.com/software/jira/automation-template-library#/
• https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvaluesgeneral---issue.comments--
• https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

Please note: automation rules are limited to processing up to 100 issues, so if you are scanning a large set of issues this may not work for you unless you can constrain to a smaller set.  For example, issues updated in the last few weeks.

Kind regards,
Bill