Alert for overdue tasks

[Carlo Anapoli]

I'm testing Jira in order to evaluate its implementing in my company as a tool for project management.

I have a question about the overdue task.

I set the due date on the single task and I assigned the task to my collaborator.

My collaborator ignored the task and he didn't compleate it within the date. Jira didn't give any alert.

Is there a simply way for notify this? I mean, can I set something in order to receive an email or a notification when a task is overdue?

Many thanks

Carlo

[Max Foerster - K15t · Accepted solution]

Hi Carlo,

as Alexey mentioned you can use group filter subscriptions for this but the possibilities are limited. So if you're looking for a more advanced solution like increasing the priority for issues with an upcoming due date, adding comments to such issues, sending notifications, etc. Have a look at available automation apps on the Atlassian Marketplace. You could, for example, have a scheduled rule running every workday in the morning to look for that kind of issues to perform actions on them.

Best, Max

[Carlo Anapoli]

Many thanks Max,

can you give me any suggestions about automation app on Marketplace?

[Max Foerster - K15t]

Hey Carlo,

from my experience very versatile automation tools (listing and reacting to Jira events, scheduling, lots of possible magic) available on the marketplace are:

• Automation Toolbox for Jira
• Automation for Jira
• AutoBlocks for Jira

So depending on your requirements, deployment and budget have a look at all of them and find what suits you best.

Let me just add that we're are the guys behind Automation Toolbox. So if you should have any questions about our app, just let me know and I'm happy to answer them.

Best, Max

[Carlo Anapoli]

Thanks

[Judy Colonero]

Hi Max,

I created a test group and added a few people to it.  I set a subscription on my filter to that group and it seems to only push a notification out to me.  My filter is open not private.  Any ideas why the notifications might not be going to others?

Thanks,

Judy

[Max Foerster - K15t]

Hi @Judy Colonero

I'm so sorry! I missed your response here. Does the problem still persist? I'd love to assist you. And if you were able to solve it, please let me know what has been causing the issue. :)

Best, Max

[Alexey Matveev · Accepted solution]

Hello,

You can create a filter to find such tasks:

duedate < now()

Then you can subscribe to this filter, which means that you will get result of this filter to your mail by schedule. You can find more info here:

https://confluence.atlassian.com/jirasoftwareserver073/working-with-search-results-861256302.html#Workingwithsearchresults-subscribeSubscribingtoyoursearchresults

[Carlo Anapoli]

Ok, I try.

Many thanks :)

[Elly]

@Max Foerster - K15t 

Hiya max would you be able to give a step by step on your answer above? thanks.

[Max Foerster - K15t]

Hi @Elly ,

what exactly do you need help with? The filter subscription part or using one of the available automation apps on the marketplace?

Best, Max