All attachments in tickets say "Preview unavailable"

[Jillian Ebbeling]

I have not been able to see any attachments in tickets since the latter half of last week. All continue to say "Preview unavailable".

I spoke with others in my organization, and they are not experiencing this. I have refreshed the pages, restarted my computer, and logged out of Jira and back in but nothing seems to work.

[John Funk]

Hi Jillian - Did you get this taken care of? What was the solution? 

[Humashankar VJ]

Hi @Jillian Ebbeling 

It's possible that firewall restrictions are causing the issue. Can you try accessing from a different browser, a private window, or without VPN to see if that resolves the problem?

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards