All my new Gmail emails are converted into new issues

[Sai Harsha Vardhan Mulugu]

After creating a new Outgoing and Incoming mail handlers using my Gmail account. All my new emails in the Gmail inbox are started to turn out into a new issue in Jira instance. I'm not getting where it went wrong.

Please help me out.

[Iryna Komarnitska_SaaSJet_]

Hi @Sai Harsha Vardhan Mulugu 

If you want to convert your emails in a task to Jira quickly and easy, then try the addon that my team released - Email&Tasks:Jira Cloud for Gmail.

It allows you:

• create issues manually 
• 1-click tasks (AI based features)
• edit issues
• add comments
• log work time

Also, we developed Email&Tasks extension for Chrome browser.

Here's 30-day trial to check if app is good for you!

If you will use Jira Cloud, then definitely try to use it.
Sorry, I didn't notice at first that you are using Jira Server.

[Sai Harsha Vardhan Mulugu]

Got the solution for this.

[Vamsi Kandala]

Hi @Sai Harsha Vardhan Mulugu,

Welcome to the community!

Looks like your email address was configured to setup 'Email requests' in the related project.  Can you check and verify? It is in your project settings.

If so, you can select 'Turn off email requests'.

Hope this helps.

Thanks,
Vamsi

[Sai Harsha Vardhan Mulugu]

Hi @Vamsi Kandala thanks for the response, but I'm working on Jira software email configuration and not on JSM. 

[Fabio Racobaldo _Herzum_]

Hi @Sai Harsha Vardhan Mulugu ,

please could you share the email handler configuration? There are different type of mail handlers (you should use "Create new issue or add a comment") https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

Fabio

[Sai Harsha Vardhan Mulugu]

Hi @Fabio Racobaldo _Herzum_  thanks for responding, I'm using "Create new issue or add a Comment" but while POP, in gmail their are only two options -

1. Enable POP for all mail (even mail that's already been downloaded)

2. Enable POP for mail that arrives from now on

So it is creating ticket for all the emails if you opt for 1st option and 2nd is also similar in a way.

So now I'm using IMAP in Gmail where there are lot of options available to customize buy creating filters in Gmail. With that we can choose that filter label(only when you opt for IMAP/Secure_IMAP) while creating Mail handlers.