All the accounts are in the list of service desk customers. Why?

[Nicolas Boutet]

Hello,

since few days, all the accounts of my Atlassian Cloud subscription appear in the list of Customers of each Service Project I have created. This seems to be since the JIRA Service Desk 2.1 Release deployed on November, 4th.

For my mind, this is very critical bug/change while it makes available all my the service desk customer portals to all my customers and users.

Is there any setting to change this situation?

Thanks

Nicolas

[Nicolas Boutet · Accepted solution]

Because I just missed the setting "Everyone with an account can access my Customer Portal".

I'm really new to Service Desk !!!

Nicolas

[Geert Graat]

I am using Service Desk for a while now, but I missed that option as well. :)

[Geert Graat]

Hi,

Could it be the case that in all your projects the jira-users group is in the Service Desk Customers role? Because that would mean that every user in JIRA can access all your Service Desk projects, as you describe.

Regards,

Geert

[Nicolas Boutet]

Thank you Geert. I allready checked that. Only individual accounts corresponding to my customers are in the role. Regards Nicolas

[Geert Graat]

Hi Nicolas, in that case it sounds like a bug, or in any case something you need to sort out with Atlassian support. In my experience they are very fast with responding to your problem.