Allow non users and users to report issues through emails

[nhallowell]

I would like to accomplish a way to allow someone to report an issue via email, automatically set the reporter to admin and have it land in service desk (this can be done easily) then run a automation script that checks if the email that sent the issue in is a user and if they are set them as reporter and if not store their email in the issue but keep reporter as admin.

Thank you for any help. 

[Yogesh Mude · Accepted solution]

HI @nhallowell

Welcome to the community!

You can achieve this with the Incoming mail handler, You need to configure it so you can mention the default report while configuring it.

please refer the below article for more detail.

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

[nhallowell]

Ahh I just saw this, my initial understanding was it would put the default reporter no matter what but this is not the case. Thank you very much!