Am I able to highlight some comments in Jira?

[Markus Raab]

Hi,

I would like to be able to add some comments and highlight them somehow. Basically, I would like to be able to label "important" comments in a Jira issue.

Ideally, I am able to find the highlighted comments easily by filtering.

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My overall goal would be even different: get an overview of all highlighted comments in Confluence, but that would be on a next level.

Any idea if I am able to implement that somehow?

Markus

[First Dawn LLC]

Hi @Markus Raab , like you we've also wanted a way to highlight the most important comments on a Jira Issue and pin them so they are easy to find. It's especially helpful when there are long conversations, and you want to record and highlight the details that are the most relevant.

We created a Jira Cloud app that allows you to pin one or more comments to the top of your Issue. The app records the comment that was pinned, when the comment was pinned, and who it was pinned by. You can make it easy to find the most pertinent information at a glance:

The app is called Pinned Comments, and you can find it here: https://marketplace.atlassian.com/1234011

Try the app out, and let us know what you think. Thanks!

[Iago Docando]

You have to use comment properties. Take a look at 

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comment-properties/#api-group-issue-comment-properties

[Markus Raab]

Thanks for the input - really interesting. I think for our use case it's an overkill and we'll try to get it done with a custom field.

[Iago Docando]

I don't think you can highlight each individual commentary you might want to highlight using custom fields.

I mean... you could have a custom field (acting as a flag) telling you if there are interesting commentaries within an issue (this would be the easiest).

You could even have a custom field storing the ID (or IDs) of the target commentaries but if you're to pursue this route I don't see it much simpler than the properties approach.

Anyways... whatever suits your needs will be OK :)