An added user can't access to the jira HD?

[yosser.mahfoudh]

Hi , 

I added a user to an organization in march when he tried todat to access to the HD. He wasn't able to access to it or I added him with the correct email before and at that time he was able to create tickets but now he can't access to HD.

Any reason why this happened?

[yosser.mahfoudh]

when I click to view his profile, I am given the error message:

Looks like we’re off the beaten track

We landed here for a user that does not exist.
Head back to the directory to search for another user.

[Dave Mathijs]

The user doesn't exist, is he still added as customer of the service project?

[yosser.mahfoudh]

why doesn't exists where he is added to HD with the right email and was able to access to it before?

Probably I edited the organization name, May that be the cause?

[Dave Mathijs]

Changing the name of the organisation does not change added users/customers.

Please share a screenshot of where exactly (URL) you see the user profile.

[yosser.mahfoudh]

[Dave Mathijs]

You are looking at Users (so people who have a license). If you cannot find the user, then he no longer exists and may have been deleted.

Please to to the Service Project > Channels & People > Customers.

Search for customers, can you find that person?

[yosser.mahfoudh]

yes I can find him. but when I click on profile I got that.

[Dave Mathijs]

Hi @yosser.mahfoudh Have you tried to add a user (with a license) to an organization or a customer (without a license)?

What is the current role of that person in your project?

[yosser.mahfoudh]

he is a client.