An issue just disappeared, what could have happened?

[Gabriel Santos]

Hey guys, I need a help to understand what happened to an issue that was in my project. My team was working on this issue yesterday, well, today I was looking for it and didn't find it in the whole jira. I even installed some apps that promise to show deleted issues but that one I was looking for wasn't there. So, if it isn't in the backlog/board etc and neither isn't as a deleted issue, what could even have happened? It can't simply have disappeared without tracks. 

[Vish Reddy {Revyz}]

Hi @Gabriel Santos 

Your question brings me back memories of June 2021, where I struggled with the question you have :-(.

At that point of time I was a simple user of Atlassian tools. The company I used to work for at that point of time got acquired and majority of the employees where unhappy with the acquisition, which led to someone messing with my roadmap by way of deleting issues. What I did not know until then was:

1. Jira issues when deleted disappear from the system instantaneously 

2. There is no audit log of who deleted those issues

The above is what led me building Revyz.

If you want to address the questions of:

1. Who is deleting Jira issues?

2. Can I recover the deleted Jira issue including attachments?

To answer / address the above questions, if the issue has been deleted you can't do much now.

Moving forward the options at hand are:

1. Use third party apps

2. Build a DIY solution

In either case my recommendation would be to test the solution for your specific data protection use cases and make sure it scales as your system changes over time. Lastly while you consider the various solutions, you may also want to take into account more broadly data protection needs in cloud environments and specifically if your company falls under any regulations which require you to do something specific.

As you can imagine given the problems I ran into, to address those issues we have developed apps that help address the above use cases plus more, happy to assist more if need be.

Thanks

Vish

[Max Foerster - K15t]

Hey @Gabriel Santos, welcome to the Atlassian Community.

How can you be sure that the issue was not deleted? This action is not tracked anywhere and without specific third-party apps installed, it will not be traceable. It could have been moved as well but then you would still be able to access it through the old key.

Best, Max

[Gabriel Santos]

Hey, thanks for reply.

I instaled third-party apps to track deleted issues but the issue was not showed there anyway.

[Max Foerster - K15t]

Afaik, you need the apps installed before the deletion is happening to be able to log it.

Best, Max

[Ste Wright]

Hi @Gabriel Santos 

It might have been deleted - most Apps don't recover previously deleted issues, they stop it from being an issue in future by storing the information as they're deleted.

If its been deleted, it's permanently gone and will need to be recreated.

I'd also recommend restricting access to the "delete" permission - to avoid this being an issue in future. You could use resolutions instead (eg. Done, Won't Do, Not Required, etc).

Ste

[Gabriel Santos]

Hey, thanks for reply.

It's good to know about these apps, I didn't know that. It's a pity that a system like Jira doesn't have a self-feature to show issues history.

[Ste Wright]

It's a suggestion - check out: JRACLOUD-59371 

There's also a couple of workarounds on there which might work for you?

Workaround

There are a few workarounds here:

1. First is to use Webhooks, Then you can audit all the changes you need to even select some of them.
2. Second is to go to the instance home page at https://INSTANCE_NAME.atlassian.net/secure/Dashboard.jspa then scroll down, you will see the activity stream which has a RSS.
3. We can build this rule below to send a notification with information about the deleted issue in the future, using the Automation for Jira, a native feature in Jira. Follow these steps to access the Automation for Jira: Jira >> settings >> System >> Automation rules

Ste