Any experience with iMail from IPSwitch?

[Bob Sellers]

My company prohibits the use of IMAP or POP with Exchange. They have a mail server on the side for apps and solutions that only use these protocols (IPSwitch's iMail). Anyone have any luck with Jira incoming mail using this tool?

I have a mailbox setup and I am able to connect using Thunderbird (using SECURE_IMAP). When creating a new incoming mail server in JIRA using these credentials, it errors stating: 

Unable to connect to the server at xxx.xxx.xxx.xxx due to the following exception: java.net.ConnectException: Connection refused: connect

[Bob Sellers · Accepted solution]

The truststore was requiring the cert from the IMAP server.

[Andy Brook]

Its unfortunate that your company doesn't support open standard mail protocols.  JIRA only supports open standard mail protocols out of the box. 

> Connection refused: connect

Erm, didn't you just say that your company prohibits usage of IMAP, so, they probably have the connector disabled?

If you are in the JIRA Server bubble and need this done, some interesting approaches you can take include:

Scripting mail retrieval to drop EML format (text, not the proprietary MSG) info a folder somewhere, then do a periodic file transfer to the JIRA instance, where you can import mail locally from a folder, that you pick when creating your Mail Handler.

[Bob Sellers]

Yes, it's unfortunate regarding the protocol use.

We have two mail servers one for apps and one for associates.  The app mail server does allow for IMAP/Secured_IMAP.

This morning, I found the root cause of my issue. The truststore was requiring the cert from the IMAP server. Had to dig into the log files to get a clue beyond the message to the screen during the test.