Api working issues

[Muhammad Tahir]

{

"errorMessages": [

"Issue does not exist or you do not have permission to see it."

],

"errors": {}

}

Getting this issue while using the addComment/updateissue apis of jira.
Already checked the permission, I can add comment, update issue on web application easily with same account

[Jehan Bhathena]

Hi @Muhammad Tahir ,

Since your user can change/update the issue via the UI, you should be able to perform it vi API too.

Few things to check when you get the error :

• Is your API pointing to the correct site/instance
• Is your API authenticated correctly (PS: you need to your the API token instead of password). TO check the token use this link : https://id.atlassian.com/manage-profile/security/api-tokens
• Try using the GET issue call to verify you access, and permissions

Do let us know if any of this helps.

[ELFAPP Technologies]

Hi,

Suppose you're adding a comment or updating an issue. For the latter, it could be that the field is not added to the screen when you're trying to update it.

[Fernando Eugênio da Silva]

@Muhammad Tahir , Welcome to the Atlassian Community!

If you have access to the issue, try to change your API token. Create a new one and change in your API action. If doesn't work, drop here your payload and confirm that the user owner of the token can see and comment the issue.

Regards