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Application Links failure

SanCloud
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April 30, 2020

We have had an issue with application links for a number of months using older versions of Jira/Confluence/Bitbucket.

We took the opportunity of some quiet time to upgrade our servers and do a bit of housekeeping.  The issue is that we have re-created the application links between the servers using OAuth and tried all the suggestions in previous posts to no avail.

The servers all sit behind a pfsense box with HAProxy configured to redirect http traffic to an https offloader finally serving http traffic to the appropriate ports 

Jira : 8080

Confluence : 8090

Bitbucket : 7990

All sites are configured in sites.xml to use the HTTPS - Proxying Jira via Apache or Nginx over HTTPS profile with proxy name set to each public site name and the appropriate additional flags set for https;

secure="true" scheme="https" proxyName="xxx.xxx.co.xx" proxyPort="443"

All sites work correctly for users connecting and Jira is setup as the User Server.

 

When trying to check the Application Links in Jira both Confluence and Bitbucket state NETWORK ERROR.

We couldn't connect to Confluence at https://xxx.xxx.co.xx. This might have been caused by a network error or another configuration error.

java.net.SocketTimeoutException: Read timed out

 

Checking in Confluence and Bitbucket they say connected!

 

Very confused.

Even tried with all firewalls on each machine disabled in case they were getting in the way but same result.

 

There has to be a simple answer as all other services work fine.

 

1 answer

0 votes
Moses Thomas
Community Champion
May 4, 2020

@SanCloud  There is Application link trouble shooting  guide to  help you resolve this  issue.

please take a look at them and focus on the network issues advice.

Application Links Troubleshooting Guide 

 

Good luck!

Best regards,

Mo.

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DEPLOYMENT TYPE
SERVER
VERSION
8.8.1
TAGS
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