Approval Notification not working on Create Issue

[Thomas Hardin]

I am working on a workflow that has a required approval step where the approval field is actually populate based on data sources in another application.

Basically, the way the process works is:

1. Customer creates a service desk request

2. Customer selects the impacted user from one field.

3. Customer submits the ticket.

4. After create, a value pulled from a data source is populated in 2 Approvals field (1st and 2nd Level Approvals).

5. All fields are populated and displayed as expected.

6. No Approval notification is received by the approver.

What is odd is that when I tested this manually adding a user to the approval field, the email notification was sent. But, when I am populating it from the data source, the email is not sent.

Additionally, I the 2nd Level approval configured in the same manner so that when the 1st approval approves the request, the email notification does work.

I'm not sure why the field can be manually populated and the email notification works, but when it is populated with a post function, it does not.

Any help is greatly appreciated.

[Patrick Löffler]

Hello Thomas,

have you solved the Problem? I have it too.

Thanks. 

Regards, Patrick

[Thomas Hardin]

Actually, I did. I implemented Insight for Jira. Here, I used objects and their attributes to manage the various approval options (Manager of an employee, funding/project codes, etc). Then, I used the custom fields, which were based off the scenarios. From here, the request/issue types dictated the process for identifying the approver. 

I'd try Insight for Jira and test things out. What specifically, is the issue you are facing?