We have identified an issue where Epic sub-tasks do not appear on the Kanban Board; this causes the Assignee to miss the issue because it is not visible in "Assignee" view. I have only found two ways to view the sub-task:
Is there a way to make Epic Child Issues visible in "Assignee" view? The child issue shows a valid Status column designation and a valid Assignee...but the child issue is not visible on the Kanban Board.
Thanks.
-John Tucci
When you say "Epic sub-tasks", are you talking about specifically the Sub-task issue type, or do you mean stories and tasks under the parent epic?
Either way, the reasons why an issue would not appear on a Kanban Board are:
By default, a Kanban board will show Epics, Tasks, Stories, and Sub-tasks:
Will you please check your board filter and sub-filter in the board settings? That is the most likely culprit.
Thanks, @Jesse Kona for taking the time/interest to respond. Is the "board sub-/filter you mention as being the likely cause the "Custom Filter" feature? If so, our board has no Custom Filters. Also we use "Dev Task", "QA/Test Task", "Sub Task", and "Epic" as our Issue Types, but they have identical definitions/contents.
The Dev Task in question is WIN-1085 on our board; it is part of an Epic (WIN-407). When I open WIN-407, I see WIN-1085 in the Child Issues list; it is assigned to an active board member and its Status = Next. However, when I navigate to that board member's swim lane, WIN-1085 does not appear in his "Next" column. Other WIN issues assigned to that programmer appear as expected.
I can open WIN-1085 from the Epic Child Issue list and it appears as expected, showing the correct Assignee and status column ("Next"). If I enter "WIN-1085" in the Filter text-box, the issue doesn't appear either on the board or in the Backlog. If I use the broader Search (Board upper-right), WIN-1085 appears in the resulting Search list.
I hope I'm explaining this well enough to give you a picture of what I'm seeing.
Regards,
-John Tucci
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Thank you, @John Tucci , can we check your board settings? I am assuming you are a board admin.
First, please paste a screenshot of the board (showing WIN-407) and one of WIN-1085.
(Be sure to obscure any sensitive data)
In the upper-right corner of your board are three dots - please click those and select "Board Settings"
Then please click on the "General" section in the left navigation and paste a screenshot of that like I did below (just checking the Filter Query and sub-filter)
Next, please click on "Swimlanes" in the left navigation and post a screenshot of that.
Finally, please click on "Columns" in the left navigation and post a screenshot of that.
That should help me understand more what is going on.
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I'm starting with this screenshot, as I think it may explain something significant, and is likely to change your above directions:
As you can see, my drop-down menu differs from what you show above. Does this tell you anything?
Regards,
-John
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Hi, Jesse. I'm just checking in to see if we can continue this discussion/investigation; if so, does my previous message help...or confuse things?
Looking forward to hearing from you.
Regards,
-John
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OK, I think I see what is going on. You are on a Team-Managed project, which comes with many limitations.
By default, Sub-tasks are not seen on the simplified board of a Team Managed project. However, you can see them by selecting "Subtask" in the "Group By" menu in the upper-right.
With this selected, you will see sub tasks when filtering on assignee even if the parent task is not assigned to you.
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Again, my sincere thanks for guiding me through this. We are using Team-Managed projects. I did use the "Group by Sub-Tasks" and was able to easily see the issue that provoked this request.
Once again, this awesome Community comes to my rescue!! I have a personal goal to become accomplished enough to contribute a knowledgeable and helpful response to some future question(s).
Kind Regards,
-John
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