As a system admin or admin, we cannot see the option to archive a project. Only Edit & Delete

[Jane Wagner]

We can no longer see the option to archive a project. What could be causing this issue?

[Daniel Ebers]

Hi @Jane Wagner

is the option from "Projects" overview missing alongside with the others like "Edit" and "Delete" or is it just the "Archive" action that is absent?
Can you navigate to "Projects" overview at all?

Could you please provide a screenshot like mine?

Regards,
Daniel

[Jane Wagner]

@Daniel Ebers The option is there but the Archive is missing.

[Rosa M Fossi]

@Jane Wagner  That's really odd.   Is this a service desk project?  I know that in Cloud you can't archive them.     I thought on-prem could.  

[Rosa M Fossi]

EDIT:   my apologies... I wandered into the server space.  Thought this was a cloud question initially!

Here's the server 8.14 page

https://confluence.atlassian.com/adminjiraserver/archiving-a-project-938847621.html

Hi Jane,

A couple of things worth noting:  Archiving a project is a premium feature.  Also, per the Atlassian documentation, Cloud does not offer Service Management (service desk) project archiving.

https://confluence.atlassian.com/adminjiracloud/archive-a-project-1013843066.html

[Jane Wagner]

Hi @Rosa M Fossi 

I understand the process but do not see the option. I just have Edit or Delete option.

I am a JIRA Admin. 

[Benjamin]

Hi Jane,

In order to archive, your user must have the Jira admin or Jira System Admin permission. Make sure your user still has this permission, this is configured by the Jira admin.

Hope this helps

-Ben

[Jane Wagner]

Hi Ben,

Yes, I am the JIRA Admin and do not see the option. Only edit and delete are my options.