Assign/CC/Notify based on priority

[Phil Brady]

Hi,

When a ticket is raised with "Highest" priority I need to be able to notify a certain user. Whether that is by assigning, adding him to requested participants or adding a notification i do not mind but after reading though some support tickets this does not seem possible with JIRA cloud? Can you please confirm? Are there any work arounds we can do to achieve this?

Kind regards,

Phil

[Tom Napper · Accepted solution]

Phil,

If you are asking "can a user be notified if a High Priority issue is created" then I have to say that I have accomplished  something similar in a Cloud hosted version of JIRA.

We have issues from our CSR team that they deem as PANIC which requires that a notification email be sent to a user (a service called PagerDuty). It would have been great if we could just shift it from low priority to high priority and have the email be sent but it didn't work for us. We decided to create a specific issue type called "Panic". 

When a user creates an Issue in a project using the Panic issue type it is assigned to the Panic Workflow. This work flow then fires Post Function custom event called Panic Coupon. The Notification Scheme for that says for the event "Panic Coupon" notify the user. It gets the job done. Now whenever our CSR team has some crazy emergency, they enter a Panic and it fires the email off to PagerDuty which then rings all the alarm bells.

To get this done you need to (not necessarily in this order).

• Create a Custom Event
• Create a new workflow for this Issue Type
• Add the Custom Event to the Create Post Function in that workflow
• Add the Notification to your project's Notification Scheme
• Create a Workflow Scheme that associates your new workflow to the Issue Type
• Add these workflows and schemes to your project

My apologies if that isn't what you wanted to have happen. But if your end goal is to notify someone when a high priority task is created. This could be a solution.

If your goal is to notify someone when a priority changes. Well, I hope that this was amusing.

[Phil Brady]

Thanks Tom. This is what i had in mind if there was no solution

[Phil Brady]

Hi Clarissa,

Is it possible to set subscriptions on filters to push notifications? 15 minutes is a long time if we have a critical issue.

Kind regards,

Phil

[cgauterio]

Hi Phil,

Unfortunately, I don't believe you will be able to achieve that in Cloud, as it would be necessary to make changes to the source code and that is not allowed in Cloud. My suggestion would be to create a filter,for instance:

priority = Highest

And create a subscription for it, this way you will be able to notify the people you need.

I hope this helps.

Cheers,
Clarissa.