Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Assign the ticket to the component lead based on the JQL.

Gajanan Sasane
Contributor
May 28, 2024

My project has various components, and we have a service level agreement (SLA). If the ticket is breached or matches the JQL criteria, the ticket's assignee gets assigned to the component lead.
We are using the Jira data center.

2 answers

2 votes
Vicente Domínguez _Decadis AG_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 28, 2024

Hello @Gajanan Sasane,

I am part of the Decadis team and it is possible to update the Assignee field with the component lead of the selected component for issues whose SLA has been breached with our app Jira Workflow Toolbox. A JWT automation that is run every 15 minutes could be created for the purpose of doing this regularly.

If you are interested in our app and want to learn more about this approach, please, feel free to create a request in our Support Portal or to visit our documentation. 

Best regards,

Vicente

0 votes
Krystian Różycki May 29, 2024

Are you using standard jira SLA? Do you have Jira 9+ / Scriptrunner?

Suggest an answer

Log in or Sign up to answer