My project has various components, and we have a service level agreement (SLA). If the ticket is breached or matches the JQL criteria, the ticket's assignee gets assigned to the component lead.
We are using the Jira data center.
Hello @Gajanan Sasane,
I am part of the Decadis team and it is possible to update the Assignee field with the component lead of the selected component for issues whose SLA has been breached with our app Jira Workflow Toolbox. A JWT automation that is run every 15 minutes could be created for the purpose of doing this regularly.
If you are interested in our app and want to learn more about this approach, please, feel free to create a request in our Support Portal or to visit our documentation.
Best regards,
Vicente
Are you using standard jira SLA? Do you have Jira 9+ / Scriptrunner?
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