Assignee needs to be Captured in To Do Status

[Surfaraz T]

While creating a ticket, it directly goes to TO DO. There is no open status. So after creating a ticket, it is assigned to the user now the workflow is in To Do status itself. But I need to Capture the Assignee name.

Could someone help me on this, please?

[Jack Brickey]

confused. what do you mean by "capture" the assignee? 

[Surfaraz T]

Hi Jake,

I mean when the ticket is assigned, it should be Captured or go to Custom field called Team Lead. While the ticket is in To Do status itself.

Do you have any suggestions for that?

Thanks,

Surfaraz. 

[Nic Brough -Adaptavist-]

Could you explain what you mean by "captured"?  When an issue is assigned, the assignee field contains the new assignee.  To me, that covers that a person has been "captured" as the assignee.  All changes of people in fields are "captured" by Jira in the issue history as well, as it is an issue tracker.

I think what you really mean is "copy the current assignee to another field when something specific happens".  Is that right?

[Jack Brickey]

So I’m guessing you want to copy the Assignee into a custom field for some reason? If we understand your use case (what and why maybe we could offer further input.

[Surfaraz T]

Hi Nick,

Yes, that is correct. we need to copy the current assignee when the manager assigns an issue to the team lead. So the current assignee should be copied in the custom filed.

[Nic Brough -Adaptavist-]

You will need one of the automation or scripting apps that can read the current assignee and put it in the custom field as a post-function.

If this were ScriptRunner, I would base it on https://library.adaptavist.com/entity/update-the-value-of-a-custom-field-in-jira