Assistance with Automating Rule to updates field Despite Non-Editable Status

[amit.bakst]

Hi, I'm trying to set up Global automation, but I'm having trouble. I have a transaction from Qaing/Waiting for PO --> Done. I want it so that when this transaction occurs, a field in the ticket will be updated: 'quarterly planning actual' should match Done. My issue is that the Done status is set as non-editable in its properties. Is there a way to bypass this? Or do it differently? If so, I would appreciate guidance because I haven't found a solution.

Thanks in advance,
Amit

[Yogesh Mude]

@amit.bakst Welcome to the community!

I believe your rule actor is the Automation for Jira user, if so, then you can add the autoamtion user to the JIra-administrator or some other group (mostly admin) and then you can add the workflow permission properties like jira.permission.edit.group=jira-administrators And remove the current one.

With this change, only users belong to the Jira-administrator group will b able to edit the ticket with automation user as well.

Check with this let me know

[amit.bakst]

Hi @Yogesh Mude ,

As you recommended, I tried to change the permission properties, but it didn't work.

[Yogesh Mude]

@amit.bakst  Could you confirm, that the fild that you are editing on the Done, is that availble on the Edit issue operation? also, what is the properties that you have applied, can you please share me that snap?

[amit.bakst]

Hi @Yogesh Mude ,

I can confirm that the field we are trying to edit on the Done is available on the Edit issue operation.

This is the property on the 'Done' status; the administrator group is a group we created.

[Yogesh Mude]

Thank you, does that administators is the Group and if so, then please also make sure that automation user should be part of that group.

[amit.bakst]

Hi @Yogesh Mude ,
How do I identify this user? Is this something I need to create? (automation user)

[Yogesh Mude]

@amit.bakst Sorry, i tested with projectrole = atlassian-addons-project-access and even tho the automation for jira user is from the add-ons still workflow property will not allow you to edit the field.

Thanks for the checking, thought that it will work but it does not.