Atlas CRM: Change position in View Issue Screen

[Emily Brown]

Atlas CRM - addon 

I want to see this field at the top when I open an issue. Can't figure out how to move it in the Issue Screen Configuration. 

[Maarten Arts]

Hi Emily,

I'm part of the Atlas CRM team and I'd like to see if I can help you out. Could you send a screenshot of a sample issue? I'm interested to see where the Atlas CRM field is currently located for you.

The location depends on a number of factors:

• The Jira products you're using (Jira Core, Jira Software, Jira Service Desk).
• The issue view you are using (There is an old- and a new issue view in Jira).
• Other apps that you may have installed.

If you could share a screenshot, we should be able to see what situation you are currently in.

Cheers,
Maarten

[Petter Gonçalves]

Hello Emily,

Welcome to Atlassian community.

The field you are talking about seems to be related to a third-party add-on, so I'm not sure if this field is considered as a field by JIRA or only as a fixed option in the Issue layout. 

The way you can configure a field to be displayed at the top of issue view depends on which is the view you are using - The Old one or the New one.

In Old Issue view:

- Navigate to your project > Project Settings > Screens

- Click to Edit the relevant Screens > Move the field to the top of the list:

In New Issue view:

- Navigate to your project > Project Settings > Issue Layout

- Click on the relevant Issue Types (Edit Layout) > Move the field to the top of the Primary Fields Section

If the field is not displayed in the screen above, maybe contacting the support team of the application can give you more insight if this option is possible:

- Atlas CRM support

Let me know if you have any questions.