Atlassian access to company data

[Chris O_Brien]

I'm evaluating Jira Software (Cloud Premium to be specific) for use within my organization. I'm going through a security review right now. Does anybody know if would Atlassian/Jira support would have direct access to company data directly or indirectly?

Thanks,

[Trudy Claspill · Accepted solution]

You can find information about that in Atlassian's Trust center:

https://www.atlassian.com/trust

Regarding support access specifically, Atlassian will ask for your permission to access your data if necessary, usually in relation to your organization opening a support case. You then grant the access, if you wish, and can revoke it at any time. It is also automatically revoked when the case is closed.

You can find more information about that here:

https://confluence.atlassian.com/cloudkb/data-access-request-faq-1124175285.html

[Chris O_Brien · Accepted solution]

Thanks for the reply. Here are a few links that are potentially useful to others having the same or similar questions:

On Atlassian’s support contact page their is an explicit ask from Atlassian Support to access customer data in the Atlassian Cloud.

https://support.atlassian.com/contact/#/

 They also have some relevant policies

• Privacy Policy: https://www.atlassian.com/legal/privacy-policy#what-this-policy-covers
• How we handle data privacy: https://www.atlassian.com/trust/privacy/how-we-handle-your-data
• Atlassian security and technology policies: https://www.atlassian.com/trust/security/ismp-policies#policy-risk-governance