Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Attach Screenshot is not working

Bjarne Thorsen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2015

image2015-2-16 10:52:0.png

1 answer

0 votes
Philipp Sendek
Community Champion
February 15, 2015

Hey Bjarne,

since you're running on cloud, I would suggest to contact the Atlassian support first.
If you were hosting yourself, a look in the JIRA log should provide some additional information to work with, but this way, it could be anything really.

Meanwhile, you could use Firebug or other developer tools in your browser to look for issues during the upload or test with another browser to see if it's working with this.
In case you're accessing JIRA through a proxy, it could also be a limitation within the proxy (filetype, filesize, etc.) that interrupts the upload.

Regards,
Philipp

 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events