Attach Screenshot option has Java running but not loading

[mehdidehghani]

I am currentlt evaluating JIRA and found that the Attach Screenshot feature is not working. Please see attached screenshots supporting my problem. Any ideas on how to fix this issue would be appreciated.

[francis]

I bumped also into this one. The reason is that there is some incompatibility between Chrome/Firefox and the latest version of java (7u11). There is a lot of discussions on this topic in various forums.

I solved it by downgrading to java6u38 - (32bit for Chrome), which can be found
http://www.java.com/en/download/manual_v6.jsp

and tell chrome it should not notify to update the plugin by adding --allow-outdated-plugin
to the command line as detailed out here
https://support.google.com/chrome/bin/answer.py?hl=en&answer=1181003&p=ib_outdated_plugin

Note that given the latest security vulnerabilities found in java, it is not recommended to fix it this way, as your vulnerable, but being between a rock and a hard place, I choose for the first. Attach screenshot is essential for us.

[Russell H]

This usually happens when there is no java support on your client. You need to install Java on your client.