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Attachment download failure from jira

HSCHOI
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March 2, 2018

Hello. 
I am new here.

Today, I'd like to ask some kinds of failure to download attachment.

The downloading is normally start, but it is not working after few second.

Upload is fine, only download is not working.

OS: CentOS7

Is there someone have same problem with jira?

Thank yoy.

1 answer

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Vasiliy Zverev
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March 2, 2018

Lets try start with investigation of atlassian-jira.log, Are there any errors here?

HSCHOI
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 4, 2018

Hello. I could see this message on atlassian-jira.log

2018-03-02 15:14:09,627 http-nio-8080-exec-19 ERROR      [o.a.c.c.C.[.[localhost].[/].[viewattachment]] Servlet.service() for servlet [viewattachment] in context with path [] threw exception [com.atlassian.jira.issue.attachment.AttachmentReadException: com.atlassian.jira.exception.DataAccessException: org.apache.catalina.connector.ClientAbortException: java.net.SocketTimeoutException] with root cause
java.net.SocketTimeoutException

 

Thank you for your help

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