Attachments are imported with "Preview unavailable"

[Arthur Harutyunyan]

Hi Community

Situation: 

I am exporting tickets from TEAM-MANAGED project and need to import them into the COMPANY-MANAGED one

Attachments are not loaded properly - This one is much more interesting. When I import a ticket with attachment from TEAM-MANAGED project, the attachment is visible but it says "The preview is not available" in the imported ticket in COMPANY-MANAGED project. 

I did some research for point 2) and I managed to import by making the "Browse Project" permission PUBLIC. BUT, an interesting thing here is that this works ONLY when you export from COMPANY-MANAGED and import to COMPANY-MANAGED. And it does not work for my use-case above (from TEAM-MANAGED to COMPANY-MANAGED)

The attachments appear in the imported tickets but with Preview Unavailable" 

Any workaround to solve this issue ?

[Nagabharana S]

Can you confirm you are seeing the exact same bug (https://jira.atlassian.com/browse/CLOUD-11571)?