Auto labeling Service Request

[Tú Dương Minh]

When I create a Service Request:

On the Jira page (Test auto labeling 2):

It works well; the automation runs successfully.
On Slack (Other - This issue test automation in Jira):

It always fails at the "If" condition.

Note: I use the same Description from Slack to create a new Service Request on Jira. So both Service Requests have the same Description. However, one triggers the automation successfully, and the other doesn’t.

Do you have any idea why this might be happening

[Manoj Gangwar]

Hi @Tú Dương Minh Welcome to the Community!

You have to use the If & Else condition or use two IF conditions for 2nd description.
Trigger: Ok

Condition: ok

Now you need to use IF condition
IF Description ~ B2B

Then edit the label

Else Description~ B2B Nova

Then Edit the Label