Automate sending Standard Messages to open tickets every thursday
2 answers
Hey there! To expand on how to achieve this like John mentioned it would look like this:
Important to note that here I listed the users by their User Name and I actually recommend building the JAL using the create a filter advanced search feature if you are newer to JQL as it helps suggest inputs for you. When you do it that way it will change the team members names to their IDs which is recommended to avoid errors is someone decided to change their display name ( got married/divorced/had name change).
User ID looks like:
JQL: assignee = 5f4e2be2fe7a46004ddcd9d6
You could also use a group if they are in one:
JQL: assignee IN memberOf("GROUP NAME")
Additionally, I assumed your "done" status sets the resolution field so used that to define it.
If that isnt the case you could instead call out the exact status name ( I usually avoid so that it doesn't break if there is a workflow change to the "done" status.)
Status is not done:
JQL: status!=done
That being said you could also use Status Category but then it would run for any "done" category scenarios. ( like if one team resolves the ticket the other reviews then closes the ticket)
Status Catergory is not Done:
JQL: statusCategory != Done
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