Automated Linked tickets

[Samir Arab]

Hi All,

I have a query whether linked tickets which have been automatically created upon a status selection can still keep same reporter as that of the initial ticket.

[Dick]

Hi @Samir Arab , and welcome to this community.

We're all about helping each other out, solving problems together. I'm curious what problem you are encountering, as your post is not revealing many details. 

Don't be shy, we're here to help

Dick

[Samir Arab]

Basically, once we receive an issue/ticket we have automated a creation of a new ticket upon selection of a specific status. 

When this new ticket is created reporter is being listed as automation from Jira rather than the same reporter of the initial ticket. I was querying whether it is possible to keep the same reporter as the first ticket. Reason we are creating this process to avoid the same reporter to raise a different ticket when needed and keep a continuation.

Hope the above makes the picture more clear.