Automatic group comms

[Teja]

If there is any incident recorded, I want to sent out group communications to business.

What would be the best approach. If there is a chance to create customised button, by clicking on it send the group communications .

Can this be achievable?

[Matteo Vecchiato]

Hi @Teja ,

I guess you want to notify those group through e-mail.

You can't create a customised button, but you can implement an automation that send email.

The automation trigger should be:manual trigger from issue - https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/ 

Automation action: send email to a distribution list or list of email accounts.

There are other ways to implement this kind of communication, through a status page or automatically through workflow

I hope it helps