Automatically close an issue based on field value

[Ruban Jayathas]

We receive feedback from our customers which are created as tickets in Jira. I want to automatically close those tickets where feedback is good and dont need any further action. How can I achieve this ?

[Alex Perez]

Modify your workflow to create a new transition to close issues and set that this transition can only be executed by a user "jiraservice".

Then activate Jelly and create a jelly script to search all issues matching your criteria (rating = excelent and status != closed), and execute that transition against the search result.

--> https://confluence.atlassian.com/display/JIRA/Jelly+Tags#JellyTags-Samplescripts

[Nic Brough -Adaptavist-]

Set up your workflow to allow the closing.

Then, use a listener to listen for whatever change it is you want to trigger the close.

(I can't tell you much more than that, it's not clear exactly what your trigger is here)

[Nic Brough -Adaptavist-]

Ok, create a listener that listens for the "create" event, or use a post-function that can trigger it - both should have code that says "if rating == excellent, issue the close tranition"

The easiest way to do this is probably to use "fast track transition" which you can find in the "Script Runner" addon. See https://jamieechlin.atlassian.net/wiki/display/GRV/Built-In+Scripts#Built-InScripts-Fast-tracktransitionanissue

[Ruban Jayathas]

Good feedback is when the field rating is 'excellent'. When a ticket is opened in Jira where the field = 'excellent' the issue should be automatically closed.

[Svante Gustafsson Björkegren]

Hi Ruban,

Could you elaborate a bit more on the criteria here? What is a good feedback? Is it when certain fields are filled in? If that is the case you can have a "fast-track" post-function that closes the ticket when the appropriate fields are updated.

Cheers,

// Svante