Automatically create a Support Ticket for Clients

[Ben Arroyo]

Hello Jira Support,

I would like to know how we can setup our Clients to create an automated Jira Support ticket instead of emailing us directly through Microsoft Outlook. Is that something feasible? Please let me know if you need more information.

Thanks,
Ben

[Andrew]

Hi @Ben Arroyo ,

Maybe I misunderstand what You need but useful links:

https://confluence.atlassian.com/jirakb/creating-issues-via-direct-html-links-159474.html

https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html

https://docs.atlassian.com/software/jira/docs/api/REST/8.3.2/

B.R.