Automatically re-open closed tickets

[IT Support]

Hello,

How would one automatically re-open a resolved and/or closed ticket on reporter comment/update?

It seems that https://answers.atlassian.com/questions/161078/auto-transition-reopen-issue-upon-comment-jira-toolkit is out of date since JIRA 6.x, so I'm at a bit of a loss.

Many thanks!

[IT Support · Accepted solution]

Hi Rambanam,

Already done when we upgraded to JIRA, unfortunately it seems that I don't have the knowledge about implementing the actual function.

I've found the advanced > listener page, and set it up as follows:

Auto re-open

com.atlassian.jira.toolkit.listener.AutoTransitionListener

• Action ID 3
• Event ID 6
• Only do when current user is the Assignee? false
• Only do when current user is the Reporter? yes
• Project Key ITHD
• Status 5, 6

However, now it almost works, but it seems to re-open the ticket no matter who comments.

Edit:

Needed to do the following for it to work:

Auto re-open

com.atlassian.jira.toolkit.listener.AutoTransitionListener

• Action ID 3
• Event ID 6
• Only do when current user is in (Multi-) User Picker custom field: false
• Only do when current user is the Assignee? false
• Only do when current user is the Reporter? true
• Only do when current user is the following? false
• Project Key ITHD
• Status 5, 6

[RambanamP]

you can download the jira 6. compatible version from here

https://marketplace.atlassian.com/plugins/com.atlassian.jira.toolkit/versions